Privacy Policy

1. Introduction

FullahWorld ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and shipping services.

2. Information We Collect

2.1 Personal Information: When you use our services, we may collect:

• Full name
• Email address
• Phone number and WhatsApp number
• Physical address (for delivery)
• Payment information
• Identification documents (for customs purposes)

2.2 Shipment Information: We collect details about your shipments including:

• Description of goods
• Weight and dimensions
• Origin and destination
• Declared value

2.3 Technical Information: When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent

3. How We Use Your Information

We use your information to:

• Process and fulfill your shipping orders
• Provide tracking information
• Communicate with you about your shipments
• Process payments
• Comply with customs and legal requirements
• Send you updates about our services (with your consent)
• Improve our website and services
• Respond to your inquiries and support requests

4. Information Sharing

We may share your information with:

• Shipping Partners: Carriers, customs agents, and delivery partners necessary to complete your shipment
• Customs Authorities: As required by law for customs clearance
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure (HTTPS) website connections
• Encrypted data storage
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Shipment records are typically retained for 5 years for legal and compliance purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information below.

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

11. International Data Transfers

As we operate between China and Africa, your information may be transferred and processed in different countries. By using our services, you consent to these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@fullahworld.com
• WhatsApp: +86 183 2018 7146
• Address: Guangzhou, China